זום מספקת חוויות לקוח מבוססות בינה מלאכותית במחיר שאין שני לו עבור חברות בכל גודל
היום הודיעה Zoom Video Communications, Inc על שיפורים בחבילת חוויית הלקוח (CX) מבוססת הבינה המלאכותית שלה ותוכניות תמחור חדשות שצפויות להיות זמינות בשבועות הקרובים.
Zoom delivers AI-powered customer experiences at an unmatched value for companies of every size
New innovative product offerings include robust omnichannel and advanced AI solutions
SAN JOSE, Calif., Dec. 06, 2023 (GLOBE NEWSWIRE):
Today Zoom Video Communications, Inc. (NASDAQ: ZM) announced enhancements across its AI-powered customer experience (CX) suite and new pricing plans that are expected to be available in the coming weeks.
“Zoom Contact Center has seen incredible momentum since its launch last year, reaching more than 700 customers and expanding to businesses of all sizes, from mid-market companies to global enterprises,” said Vi Chau, head of product, Zoom Phone and Contact Center at Zoom. “We have strategically invested in areas like advanced AI, workforce management, and omnichannel expansion to help build meaningful customer experiences. These new plans provide exceptional value at all levels, including enterprise-grade features at the base tier that other companies charge extra for.”
To support its growing customer base and its various business needs, Zoom Contact Center will be available in new tiered plans that each include voice, video, chat, and Short Message Service (SMS) channels, real-time transcription, remote control, Agent Computer-Telephony Integration (CTI), surveys, and AI Companion capabilities including summarization.
Additional features, including inbound email and social channel support, and outbound dialers are supported in mid-tier plans. Zoom AI Expert Assist and Workforce Engagement Management will be included in top-tier plans, and available as an add-on to any package. These new plans offer exceptional customer value and flexibility to meet the needs of small-to-large contact center departments.
New packages provide flexibility and value
Zoom’s new packages provide enterprise-grade feature sets designed to serve the needs of its customers, no matter their size. All product offerings are available to mix and match as named or concurrent licenses.
Essentials
Premium
Elite
Additionally, customers with Essentials and Premium packages have the option to purchase features such as Zoom AI Expert Assist and Workforce Engagement Management as add-ons to their package.
Enhanced features expand solution use cases
Zoom’s newest innovations in customer experience focus on helping businesses engage and collaborate better with customers, employees, and more.
These new plans will be available in the coming weeks.
About Zoom
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact center, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more info at zoom.com.
Zoom Public Relations
Lacretia Nichols
press@zoom.us
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